Full-time / Permanent
Salary: £35-£38K per annum (depending on experience) plus benefits
Located in Stockwell, London
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). Being a community-based organisation, we are seeking to recruit an experienced Policy & Performance Officer, with a focus on service delivery and a people-centre approach. With a turnover of £11m, and rising, and in excess of £150million of inward investment provided by SNG (formerly Network Homes) over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey.
About the role:
You will work as part of the team to analyse and interpret performance data from across the organisation in order to produce the monthly performance scorecard, ensuring timelines, accuracy and alignment with the reporting standards of the parent organisation.
To support managers by reviewing, researching and developing new policies using strong report writing skills to present business rationale and recommendations clearly and effectively.
To provide additional administrative support to the Policy and Performance Manager and the wider organisation as required, focusing on data presentation and high standards of reporting.
About you:
Education
- A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
- Educated to Batchelors degree level or equivalent.
Knowledge and skills
- To demonstrate proficiency in the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, SharePoint).
- Experience in using PowerBI or similar software, or a willingness to learn.
- A broad understanding of the business needs and sector responsibilities of the social housing and/or charity sector.
- Strong attention to detail and the ability to question information provided by stakeholders.
- An understand of the importance of data protection.
- Ability to work with minimum supervision.
- To have a helpful approach to residents, colleagues, and members of the public.
- Demonstrate self-motivation and enthusiasm.
- Good written and verbal communication skills.
- Ability to work on own or as part of a team including the ability to work effectively with stakeholders.
- Must have strong excellent organisational and planning skills with the ability to manage multiple tasks and priorities.
Experience
- Experience of analysis of data and information for performance and scrutiny purposes.
- Experience of successfully managing own workload in an environment where deadlines and priorities frequently change and are often conflicting.
- Strong administrative experience in public, private, or social housing sector.
- Good knowledge of IT systems including Word, Excel and Outlook.
- Excellent analytical skills to identify a range of issues from information gathered.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Adaptable and ‘can do’ attitude.
Who we are:
- A group of people who demonstrate integrity, respect, and teamwork.
- A group of people with passion, drive, and the courage to be different.
- A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation.
SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders.
We want people who are energetic, flexible, passionate, forward thinking/innovative and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
Benefits:
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- Medicash Health Insurance incl employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities
How to Apply:
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information:
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
If you want to find out more about us at SW9 you can do so at:
https://www.sw9.org.uk/about-us/