The Housing Office & Reception will be closed from 1pm Tuesday 24 December and re-open at 9am Friday 27 December.  Please contact our Out-of-Hours Service on 020 7326 3700, in case of emergencies.

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Your rent

We aim to make paying your rent as easy as possible.

Your rent is due every Monday.  

As per your Tenancy Agreement, all tenants are required to pay their rent in advance. This is particularly important due to the introduction of Universal Credit where all benefits, which may include Housing cost, will be paid directly to residents. You will then be required to pay the rent to SW9 Community Housing yourself. Please contact the Income team for further details on 0207 326 3700. 

Please go to the page How to pay your rent to see different methods on how to make rent payments.

Remember: Your rent account should either be in credit or have a zero balance all through the month. You can register with the SW9 Paypoint web portal to view your rent statement online or alternatively, contact the Income team.

Paying Your Rent During The Festive Season

We want you to enjoy the festive season without having to worry about important bills, including your rent.  If you miss a payment in December and January, it will meant that you start the new year in arrears.

Please access our guide below which includes some useful tips on how to manage your finances during the festive season.

If you think you might be under financial pressure as the end of the year approaches, please contact the Income team on 020 7326 3700 or email Rents@sw9.org.uk

Paying Rent During The Festive Season

  • What does my rent pay for?

    Your rent goes towards the cost of managing, maintaining, repairing and improving your home.

    If you’re not happy with the services you receive from us, please let us know using our 'Contact us' page. 

  • How is my rent calculated?

    Under Government rules, rents are calculated based on three things:

    • The market value of the property compared with the national average of Registered Social Landlord properties.
    • Local average earnings compared with national average earnings.
    • The size of the property based on the number of bedrooms.

    Please read your Tenancy Agreement for more information about how your rent is calculated, including details about other charges such as heating or service charges.

  • When will my rent increase?

    Every year we review the amount of rent we charge. Your rent will change in the first week of April each year and this can be an increase or a decrease. You will be given four weeks’ notice before any change.

    You can appeal against a rent increase through your local Rent Assessment Committee. You must appeal before the start date of the proposed new rent, and you must let us know that you’re doing it. Please visit the Citizens Advice Bureau website for more information.