We have made it easy for you to report your repairs: You can:
- Phone us on 020 7326 3700.
- Use our dedicated Repairs Form, which you can access below. Our repairs team are available Monday to Friday 9am to 5pm. If you phone us outside of these hours, you will automatically be transferred to our out of hours service.
When you report a repair, please:
- give us your name, address and contact details
- describe the repair you need in as much detail as possible
- give the dates and times when someone will be at home to let our contractors in.
If you have a communal repair you should use the existing dedicated Repairs Form (as above), contact our Repairs Team on 020 7326 3700, or visit reception.
Repair categories
We split our repairs into various categories. For more information about how long a repair will take please click on the button below.
Who is responsible for the repair?
You are expected to take responsibility for putting right accidental or deliberate damage to your home.
You can see who is responsible for repairs by clicking on the buttons below.