As a leaseholder or shared owner, your property is managed by our Leasehold Services team.
Our Leasehold Services Manager is Lea McDonald. Lea is supported by Sajjad Ashraf, Leasehold Services Advisor. If you would like speak to the Leasehold team, please contact via:
- Email: leasehold.enquiries@sw9.org.uk
- Telephone: 0207 326 3700, Option 4
- Website: Using the 'Contact us' page
Please see information below on current Service Charge Actuals and Management Packs.
Service Charge Actuals 23/24
- For refund requests, please contact our Income team at Rents@sw9.org.uk. Please note that requests take up to 4 weeks for processing.
- For disputes, please kindly raise via the Leasehold Portal or email leasehold.enquiries@swi9.org.uk.
- Please clearly state the manner of the dispute as disputes need to be logged for action. As per legislative practise , your dispute will be progressed and responded to within 1 calendar month.
Management Packs
The fee for a full sales management pack is £288 inclusive of VAT.
The fee for a Remortgage management pack is £120 inclusive of VAT.
Once payment has been made we will first need confirmation of receipt from our accounts team.
Payment details for SW9 Community Housing can be provided upon request.
Please email leasehold.enquiries@sw9.org.uk to confirm when payment has been made.
Please note we do not provide an expedited service.
Please also ensure that arrears on all accounts associated with the seller are cleared on completion of sale.
If not, the accounts for the buyer will not be created.
SW9 Leasehold Fees & Payments Guide
SNG Leasehold Fees & Payments Guide
Our Services, Your Rights & Responsibilities
In this section you can find out about our services and your rights and responsibilities.
You will also find information about how we deal with defects in new properties, service charges, repairs and maintenance and how you can extend your lease or buy more shares of your shared ownership property.
Go to:
Your responsibilities as a leaseholder
Service charges and ground rent
Service charges, major works and long-term agreements
Extending your lease and buying the freehold