The Housing Office & Reception will be closed from 1pm Tuesday 24 December and re-open at 9am Friday 27 December.  Please contact our Out-of-Hours Service on 020 7326 3700, in case of emergencies.

Hide

What happens next?

At the first report stage, we will ask you how you want to be contacted and use this throughout the duration of your anti-social behaviour (ASB) issue.

As we work with you to resolve your ASB issue, we will:

  • agree an action plan with you.
  • keep in regular contact with you.
  • let you know when we will next be in contact with you.
  • keep all information and records relating to your issue confidential.
  • tell you what steps we plan to take to resolve your issue and what the expected outcome could be.

There are a number of follow up actions we can take against those individuals causing nuisance and ASB.

This action depends on the:

  • Type of incident and the impact on other residents.
  • Quality of the evidence and the availability of witnesses and their willingness to provide evidence.

Possible enforcement actions

General rented tenants

Examples of possible actions to stop anti-social behaviour include:

  • Issuing a warning.
  • Asking residents to take part in mediation with an independent, impartial mediator who will help you to resolve your differences.
  • Issuing a Notice of Seeking Possession (NOSP).
  • Entering into an Acceptable Behaviour Contract with the person causing the issue.
  • Obtaining an Injunction to stop the tenant(s) or household members causing the problems or threats.
  • Asking the court for a Possession Order on the property that could lead to eviction.

Leaseholders

You are responsible for your tenant’s actions if you sublet your property.

Examples of possible actions to stop anti-social behaviour include:

  • Issuing a warning.
  • Asking residents to take part in mediation with an independent, impartial mediator who will help them to resolve differences.
  • Obtaining an injunction to stop the tenant(s) or household members causing the problems or threats.
  • Issuing a Forfeiture Notice of Lease through the courts.