Our Bulk Waste Collection service will resume on Monday 5 January. The Housing Office will be closed from 1.00pm on Wednesday 24 December and will re-open from 9.00am on Monday 29 December. Please call our Out-of-Hours service on 020 7326 3700 during this time.

 

 

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Policies & Procedures

Our latest Policies and Procedures can be found here.  

The documents are reviewed and updated periodically.

Information on our Extra Care Housing scheme, Helmi House, can also be found here.

SW9 Anti-Social Behaviour & Hate Crime Policy

SW9 Complaints Policy

SW9 Damp & Mould Policy

SW9 Health & Safety Policy

SW9 Lettings Policy

SW9 Noise Policy

SW9 Pet Policy

SW9 Reasonable Adjustments & Vulnerabilities Policy

Welcome To Helmi House

SW9 Hardship Fund Policy 2024

Filming & Photography on the SW9 Estate

To maintain our image and reputation, filming, and photography on or around the SW9 Estate is party to rules and procedures. All requests by film crews, photographers, and other visual journalists & influencers, should be made in writing to the Community Engagement & Communications Manager using the Filming Request Form which you can find below. The request will be formally reviewed for a decision.

Filming Request Form